Responsible gambling means making informed, conscious decisions about when to play, how much to spend, and when to stop. For most players, gambling remains a leisure activity — something fun to do on a Saturday afternoon when the EPL matches are on, or a way to enjoy the live casino experience without leaving home.
The problem arises when gambling stops being recreational and starts affecting other areas of life — finances, relationships, work, or mental health. This shift is not always obvious at first, which is why awareness and early intervention matter so much.
99jitu actively monitors platform usage patterns for signs of problematic behaviour and may proactively reach out to players who show concerning trends. We do this because we believe a responsible platform does not wait for players to ask for help — it builds the safety infrastructure in before harm occurs.
Our responsible gambling commitment applies equally to all players across Malaysia — whether you are in Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, or Johor Bahru. Geography does not change our obligations to you.
Every tool below is available to all registered 99jitu players at no cost. You do not need to be in crisis to use them — setting limits is a sign of healthy, informed play.
Set a daily, weekly, or monthly maximum deposit amount on your account. Once the limit is reached, no further deposits will be accepted until the period resets. Limit reductions take effect immediately; increases require a 24-hour cooling-off period before taking effect.
Contact Support to Set →Request a session time reminder that alerts you after a specified period of continuous play — 30 minutes, 1 hour, or 2 hours. Once the reminder triggers, you can choose to continue or log out. This tool is especially useful for live casino sessions which can feel shorter than they are.
Available via Live Chat →Request a temporary break from gambling — 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period, your account remains open so your balance is preserved, but you will not be able to deposit, place bets, or access any games. The period cannot be shortened once activated.
Request via Live Chat →If you feel you need a longer or permanent break, you can request self-exclusion for a minimum of 6 months or permanently. A self-excluded account cannot be reopened during the exclusion period regardless of the reason. This is our strongest available player protection tool, and we take it seriously.
Submit via Support Email →Set a maximum net-loss threshold for any rolling 24-hour, 7-day, or 30-day period. If your losses reach the threshold, your account will be locked for the remainder of that period. This prevents the most common pattern in problem gambling: chasing significant losses with progressively larger bets.
Contact Support to Set →Enable periodic on-screen pop-ups that display how long you have been playing and how much you have wagered in the session. These brief moments of reflection are designed to help you make a conscious, informed decision about whether to continue, rather than playing on autopilot.
Enable via Account Settings →Problem gambling can develop gradually. Recognising these signs early — in yourself or someone you care about — makes a significant difference to outcomes. If several of these apply to you, please reach out to our support team or one of the organisations listed below.
Gambling with money that should be used for necessities — rent, food, utilities, or loan repayments.
Spending significantly more time gambling than originally intended, and finding it difficult to stop.
Chasing losses — placing larger or faster bets to try to recover money lost in previous sessions.
Concealing gambling activity from family members, friends, or a partner.
Feeling restless, irritable, or anxious when not gambling, or when trying to reduce gambling frequency.
Gambling to escape problems, loneliness, depression, work stress, or difficult emotions.
Borrowing money or selling personal possessions to fund gambling activity.
Gambling has caused or is causing arguments, financial strain, or emotional distress within your household.
You have tried to cut down or stop gambling multiple times but have been unable to.
Thinking about gambling frequently throughout the day, including planning future sessions or revisiting past wins and losses.
Neglecting work, family, or personal responsibilities due to time or attention being consumed by gambling.
Increasing bet sizes over time to get the same level of excitement or satisfaction from gambling.
This short self-assessment is not a diagnostic tool, but it can help you reflect honestly on how gambling fits into your life right now. Tick the items that apply to your experience over the past 30 days and check your score below.
If you find this difficult to answer honestly, that itself is worth reflecting on. Our live chat team is available 24/7 and can discuss any concerns you have privately and without judgement.
Note: This tool is for reflection purposes only. Ticking one or two boxes does not necessarily indicate a problem. If you are concerned, we encourage you to speak to a professional.
In the past 30 days, have you...
Deposit limits are one of the most effective tools for keeping your gambling within a budget you are comfortable with. Setting a limit before you need one is the responsible approach — it removes impulsive decision-making from the equation entirely.
All limit adjustments are handled by our support team. Reductions take effect immediately. Increases require a mandatory 24-hour delay to prevent impulsive changes during active sessions.
Reach our live chat team available 24/7 on the platform, or send an email to support@99jitu.lat with the subject line "Deposit Limit Request". Our agents are available in English, Bahasa Melayu, and Chinese.
Tell the agent whether you want a daily (24-hour), weekly (7-day), or monthly (30-day) limit, and the maximum MYR deposit amount you wish to set. There is no minimum limit amount — you can set it as low as MYR 50 if that works for your budget.
Once confirmed by our team, your deposit limit takes effect immediately on your account. You will receive a confirmation message. The limit will be visible in your account settings going forward.
Reducing your limit takes effect immediately. Increasing your limit or removing it entirely requires a mandatory 24-hour waiting period after your request, during which the existing lower limit remains active. This cooling period is intentional and cannot be waived.
If you request self-exclusion, the exclusion period (minimum 6 months) cannot be reversed or shortened for any reason. This is a deliberate protection measure — and it means your decision to take a break is respected and enforced without exception.
If you or someone close to you is struggling with problem gambling, the organisations below offer free, confidential, professional support. All contact details below are for information purposes — they are listed as plain text and are not clickable links.
Malaysia's national welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides counselling, crisis support, and referrals for individuals and families experiencing personal difficulties, including gambling-related harm.
Available 24 hours a day, 7 days a week. Free to call from any Malaysian mobile or landline.
Befrienders Kuala Lumpur provides emotional support to people who are lonely, in distress, or struggling with personal crises. While focused on mental health broadly, their volunteers are trained to support individuals dealing with addiction-related stress.
Available daily from 7pm to 11pm. Befrienders also operates email support for those who prefer written contact.
GamCare is an internationally recognised organisation providing information, support, and counselling to individuals affected by problem gambling. Their resources include self-help guides, structured counselling programmes, and a peer support forum.
Online chat and telephone support available. Resources are available in multiple languages, including materials relevant to Asian communities.
Gamblers Anonymous is a worldwide fellowship of men and women who share their experiences, strength, and hope with each other in order to solve their common problem and help others recover from a gambling problem. Meetings are held globally, including in Southeast Asia.
A peer-led programme based on the twelve-step model. Attendance is free and confidential. Malaysian members can locate the nearest group via the international website.
Problem gambling affects the whole family — not just the person gambling. You may be experiencing financial stress, emotional strain, or uncertainty about how to help. Here are some practical steps:
99jitu enforces a strict 21+ minimum age requirement and will suspend any account where there is reasonable suspicion that the account holder may be under 21 years of age, pending full age verification. Despite our controls, parents and guardians should also take steps to prevent underage access:
Responsible gambling is not a page on our website — it is part of how the platform operates every day. These are the operating principles we hold ourselves to, regardless of commercial pressure.
If you feel we have fallen short of any of these principles in your experience on 99jitu, please contact our support team directly. We take all responsible gambling complaints seriously and treat them with the highest priority in our response queue.
Age verification is mandatory for all accounts. We will never knowingly allow an underage player to wager on 99jitu, and we will act immediately on any report or suspicion of underage access.
Responsible gambling tools are available to every player from day one — not only when a player is already in difficulty. We proactively inform new players about deposit limits, cooling-off periods, and self-exclusion during onboarding.
Our platform reviews account activity patterns that may indicate problem gambling — including rapid repeated deposits after withdrawals, very long session durations, and loss-chasing behaviour. We may reach out to affected players before they ask for help.
When a player requests self-exclusion, we apply it immediately and completely. We do not attempt to retain self-excluding players with bonus offers, special promotions, or other re-engagement tactics during an exclusion period.
Every member of our customer support team — whether serving players in English, Bahasa Melayu, or Chinese — is trained on responsible gambling indicators and knows how to sensitively raise and handle concerns raised by players or their families.
Whether you need to set a deposit limit, take a break, or simply have a question about responsible gambling tools, our support team is available around the clock. For players aged 21 and above only.